Have You Heard?

1.   Open any web browser and type in the following address: exchange.oit.duke.edu
2.   If this is your permanent workstation, select “This is a private computer”, “This is a public computer” will log the user out after 15 minutes of inactivity.  
3.   Enter your netID
4.   Enter your netID password

5.   click your name in the top right of the exchange web application.

• In the “Select Mailbox” field, you should enter the shared mailbox name you wish to access:
  • For University users, the mailbox name will end with sharedmailboxname@duke.edu
  • For Medical/Hospital users, the mailbox name will end with sharedmailboxname@dm.duke.edu
• Once you have entered the mailbox name correctly, click “Open..”

    •    Your shared mailbox should now be showing in a separate page (either in a new tab or new window).
    •    From here, you will want to create a new bookmark for easier and quicker access.

As always, contact Student Affairs ITS if you require any further assistance or have questions/concerns.
Submit a ticket by emailing: service@studentaffairs.duke.edu
Or call: 684­‐5143
 

Entering Monthly Reports

1.     Login to https://studentaffairs.duke.edu/forms/reports/

2.     Choose “Enter Monthly Item”

3.     The following screen should be on your screen. Once all of the data is filled out and appropriate options have been selected, choose “Create New Item”.

4.     A pop-up will prompt you to make sure you would like to move forward. You should choose “OK” if you would like to proceed.

Duke University’s Student Affairs Information Technology Services (SA-ITS) and Office of Information Technology (OIT) are currently working cooperatively on moving forward with Office 365.   This migration will introduce a suite of cloud-based services offered by Microsoft at an enterprise level subscription that compliments current Duke University’s volume licensing contracts for Windows Operating Systems and Microsoft Office Suite.

Currently all Duke e-mail and calendar services are hosted locally by OIT maintained servers.  As Student Affairs and other Duke divisions continue to grow, the direct high volume dependency on OIT exchange servers also increases which correlates to spending resources on required maintenance to avoid service downtime.  Office 365 will provide an immediate solution, as it will transition the hosting needs from Duke OIT to a Microsoft hosting solutions platform.  Office 365 is designed to deliver reliability, availability, and performance with a guaranteed 99.9% uptime, financially backed service level agreement.  

Users across the board will be able to reap the benefits as the cloud based service will allow OIT and SA-ITS to spend less resources on troubleshooting exchange issues and in turn refocus on developing tools and providing key support for our users that promotes productivity and development of technical tools.

Office 365 for Duke University is slated to go live early next year (Q1 2013).

The OIT security office has alerted IT leaders regarding the latest round of companies with compromised passwords. 

They are:

LinkedIn

http://blog.linkedin.com/2012/06/06/linkedin-member-passwords-compromised/

eHarmony

http://advice.eharmony.com/blog/2012/06/06/update-on-compromised-passwords/

Last.fm

http://www.last.fm/passwordsecurity

Our IT team highly recommends that users change their passwords for these sites (and any other site where you use this same password) 

So, you've been told that you were sent a meeting request, but you never received it and the meeting creator has confirmed they sent it. What do you do now? 

The first step is to open Remote Desktop Connection. You may find it already in your dock, as shown in the image.

I

Or, you may navigate to it by doing the following:

·       Open Finder --> Applications --> Remote Desktop Connection

Once you have this application open, you will want to ensure you are connecting to

sa-ts-01.oit.duke.edu

Next, you will click Connect, then, when prompted again, Connect.

On the Windows login screen, you will enter your netID and netID password (the one associated with your email). In the LOG ON TO: dialog box, it should say WIN or win.duke.edu.

Once you have verified all this information is correct, you may login.

After you are successfully logged in, you will want to open Microsoft Office Outlook by doing the following:

·       Start Menu --> Programs --> Microsoft Office --> Microsoft Office Outlook 2007

If this is the first time Outlook is being setup in this Windows environment, click next for it to auto configure your account. If you are being prompted for your login information, you will want to enter WIN\netID for your username, and then, your netID password.

Once Outlook is configured, you will want to click on Tools --> Options in the tool bar at the top.

In the Options dialog, click on Delegates.

On this page, you will want to select the option:

“My delegates only, but send a copy of meeting requests and responses to me (recommended)”.

Click Apply to save the setting, then OK to leave the dialog box.

And voilà! You are done!

If you have any questions, concerns, or run into any errors during this process, please submit a ticket to service@studentaffairs.duke.edu

Thanks!

Beginning June 5th, users will see a new interface when they log into Duke esrvices using shibboleth. 

The new interface will not change how the log in process is completed, just how the page looks.

"Apple has just released a pair of security updates for OS X and Safari that fix a few unrelated security problems. Monday brought news of a Mac issue that could reveal logins and passwords, and the OS 10.7 patch will be fixing that among other things. But there's also a Safari update that's a little more complicated."

Click me for the link

Amtrak has started using iPhones during the intake of tickets. Their first round of tests has been successful and they plan to extent the service to 1,700 conductors during the summer. 

Pretty cool use of technology.....I wonder if Angry Birds is also loaded.

Here is a link to the article. 

Recently, Macintosh computers have been in the news regarding the Flashback Trojan.

The Duke IT Security office has posted an informative blog concerning security recommendations. 

Take a look!

On April 13, an email was sent to all Division laptop users regarding the ongoing upgrades to our backup system.

As of now, we've begun migrating users to the new system. You should see no disruption in backup service during this process, although you may experience a few redundant backups until the old system is completely taken offline. We're also using this opportunity to clear up any laptop issues that may have prevented users from being backed up in the past.

If you haven't already, please review the email and make sure you've followed the steps described to prepare your laptop for backup. If you didn't receive the email, or have questions about it, please don't hesitate to contact the Student Affairs ITS Support team at service@studentaffairs.duke.edu.

If you've submitted a question and haven't received a personal response, please bear with us. We received a number of questions and haven't yet been able to respond to them all personally. We appreciate your patience.

Failure to follow the steps outlined in the email may result in your laptop not being backed up, which may in turn result in data loss in the event of malfunction, damage, or loss of your laptop.

Thanks, and stay tuned for more updates!