Frequently Asked Questions

 

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Are Food Points accepted everywhere?

Food Points are accepted at the Duke Dining locations listed below*:

Au Bon Pain
Bella Union
Café
Café De Novo
Café Edens
Café at Smith Warehouse
The Chef’s Kitchen
The Commons Steakhouse
The Devil’s Krafthouse
Dame’s Express at Devil’s Bistro
Divinty Café
Dolce Vita
The Farmstead
Freeman Center
Ginger and Soy
Gyotaku
Il Forno
JB’s Roasts & Chops
Joe Van Gogh
The Loop
Marketplace
McDonald’s
Nasher Museum Café
Panda Express
Quenchers
Red Mango
Saladelia at Perkins
Saladelia at Sanford
The Skillet
Sprout
Tandoor
Terrace Café
Trinity Café
Twinnie’s

Food Points are also accepted by our Merchants-on-Points partners and On-campus Food Trucks.

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*Only Flex Funds are accepted at Washington Duke Inn. (Not a Duke Dining location).

 

What are the prices for Marketplace for Breakfast, Brunch, Lunch and Dinner?
Breakfast is $11.10, Brunch and dinner are $17.55. Lunch is a la carte.

What day of the week does the board plan begin?
The freshman board plan begins on Monday and ends on Sunday.

What happens if I do not select a meal plan?
All students living on campus must enroll in a dining plan. All upperclass dining plans default to Plan A if one is not chosen. If a first-year plan is not selected Plan H will automatically be assigned.

What if I miss a breakfast meal swipe?
Students who miss breakfast at the Marketplace may apply the provided meal equivalency (valued at $4.55) on the same day one of two ways: toward breakfast at the Skillet on West Campus or toward an a la carte lunch selection in the Marketplace on East Campus. A breakfast equivalency must be used on the same day as the missed breakfast meal.

What if I miss a dinner meal swipe?
Students who miss dinner at the Marketplace may apply the meal equivalency (valued at $8.75) in the same week at Trinity Cafe after 9pm. Missed dinner swipes DO carry over to the following day but not the following week.
Please note that only one dinner equivalency may be used per day.

Can I use a guest swipe at Freeman Center for Jewish Life?
No. Guest swipes are not accepted at Freeman Center for Jewish Life.

When is the last day to use the board plan?
The last board plan meal is Saturday May 6, 2017, which is breakfast (not brunch).

When is the last day to access food points for Fall/Spring Semester?
The last day to access fall food points is December 19, 2016 at midnight. You may access spring food points until May 14, 2017 at 11:59 pm.

When is the first board plan swipe of Fall/Spring Semester?
The first board plan swipe of Fall 2016 semester is Aug 25 (breakfast)
The first board plan swipe of Spring 2017 semester is January 10 (dinner).

What if I misplace my DukeCard or it gets stolen?
If you have lost or misplaced your DukeCard please contact the DukeCard office or click on the link below for information on how to replace or receive a temporary card.
Lost or Stolen Card
To access your meal plan please present a photo ID to fill out a manual form for your meal purchase at any Duke Dining location until your card is found or replaced. 

What if I am sick or injured and am not able to get out to eat?

If you are unwell or injured and unable to get to a Duke Dining location for a meal service you may send someone in your place with your DukeCard to pick-up your meal by way of the following process:

-Send an email or a photo with you and your Duke ID stating that you grant permission to use your Meal Plan to pickup a wellness meal to the designated person picking up your meal. Please list the location and include that the dollar amount cannot exceed $20 (including tax).
-The student picking up the wellness meal will present to the on-campus venue either by hard copy or on their phone the email or photo, along with the sick/injured student's ID. 
-Order is placed and paid for with the sick/injured student's DukeCard. 
-Student picking up the meal will sign a Wellness Signature Form and will present their Duke ID to the cashier for verification.

Merchants-on-Points (MOP) are also available for evening delivery.beginning at 8:00pm.

How does the NC State Tax Surcharge work?
The State of North Carolina recently made taxable many items that were previously excluded from sales tax, including food sold to students at higher education institutions, and admission fees to entertainment activities. These changes took effect January 1, 2014. Student dining plans are now being taxed at the combined state and Durham county rate of 7.5%. Both the charge for the dining plan and the tax surcharge will be listed separately on student’s bursar bills. The funds for the meal plan and the NC Sales Tax Surcharge are added to the students Duke Card food point account.  The money to cover the taxes of each sale is included in the balance each student will see on their food point account. Tax is charged at all On Campus Dining locations, Food Trucks and Merchant on Points and is applied at the actual point of sale as NC tax law requires.  Students are not double charged for tax, since they are given credit for the NC Sales Tax Surcharge on their food account. If you receive a Duke University scholarship or grant aid (including need-based, merit, and athletic aid), you will receive additional grant aid from Duke to cover the tax expense. At the end of the academic year, students will receive a refund of any unused NC Sales Tax Surcharge money left in their account. The refund will go to student's FLEX account, unless the student is receives financial aid, to which the refund will be credited back to financial aid.

How can I purchase a gift card?
Gift cards are available and can be purchased by contacting: 919-660-3900 or by emailing at dining@duke.edu. Please allow a minimum of 3 days notice.
-Charge IRI, cash and checks are acceptable forms of payment for gift cards.
-Gift cards are for on campus, Duke Dining locations only. They exclude Washington Inn Duke and Duke University Hospital.