Housing & Residence Life

Spring 2020 Move Out

Housing and Residence Life (HRL) has been hard at work to identify how we can reunite you with your belongings while still following the guidance and recommendations from the university, health experts, and local/state governments. Above all else, we want to protect the health and well-being of every member of the Duke community and their loved ones. Since March 27, North Carolina has been under a statewide “stay at home” order and recently, the City and County of Durham has extended their stay at home order until May 15. We also know that guidance around the US and world will evolve in the pandemic and that our student community is spread around the globe.

Given these conditions, traditional move out operations will not be possible. HRL is nearing agreements with two professional moving and storage companies in order to have them pack, ship, and store your personal belongings. (Updated 5/1/2020)

General Information

Pack/ship: Duke approved professional moving companies will pack and ship your belongings to your provided address. Duke will pay for a limited number of items/boxes to be shipped: four boxes for all students; fifteen boxes for graduating seniors. Students can pay for additional boxes and items that cannot be boxed to be shipped. 

Pack/store: Duke approved professional moving companies will pack your belongings and store them in an environmentally-controlled warehouse. Belongings will be moved by the vendor to your fall housing assignment before move-in. 

Combination of pack and ship/store: Duke approved professional moving companies can ship the boxes you request and then store the rest in the environmentally-controlled warehouse until fall move-in.

Self-Move Out: Students can register for a time they can pack their own belongings and move out themselves. Self-move out will be on identified dates during the month of June.

(Updated 4/30/2020)

Yes. We anticipate being able to allow students to return to move out during the month of June. The reservation system for this option will open on May 13.

We understand that you may prefer to have more agency in the process. We also encourage only students/families who live within driving distance to consider this option. HRL is developing a reservation system so that students and/or families can select from available date and time slots to return to campus to pack personal belongings. Details about the process will be announced soon. Timing for appointments will depend on the status of Durham’s Stay-at-Home order, the University’s operational level, and relevant public health guidance.

The University will continue to prioritize the broader public health interests of all Duke community members as we navigate a wide range of decisions impacting individual students and families. The recommendations of health experts and guidance from the university and local/state governments will determine what's possible in June and beyond as far as access to rooms. Our first priority as we approach this challenge of move out will remain the health and well-being of the entire Duke community.

The moving companies we are working with to assist this process will focus on securing and safely moving your belongings. Each offers students the ability to video conference and consult with the movers when items are being packed. Also, we will continue to offer the option of shipping essential items to students. (Updated 4/30/2020)

  • May 11: Pack/store/ship student online registration opens
  • May 13: Self move-out online registration opens; HRL will confirm your registration date and time
  • May 17: Self move-out online registration closes
  • May 18: Pack/store/ship process begins in the residence halls 
  • May 22: Pack/store/ship registration closes
  • June 1: Self-move outs begin
  • June 28: Self-move outs end
  • June 30: Pack/store/ship process ends
  • July 1: All student belongings not packed/shipped/stored or picked up are donated or discarded

Updated 5/12/2020

Students can choose the pack/store/ship method between May 11 and May 22. We recommend signing up by May 15. If you opt for self-move out you can complete the request form between May 13 and May 17. Students must choose one of the outlined move-out methods or notify us that they have moved out. (Updated 5/12/2020)

  • Duke will only sponsor services through Handled and TSI, two preferred professional moving companies who have standardized pricing and hold the proper levels of insurance required by Duke. No other packing/storage/shipping companies will be given access to campus residences.
  • Duke will sponsor shipping for up to four (4) boxes for any on campus student. Boxes must weigh less than 50 pounds. Students can pay for additional boxes or items that will not fit into the standard box to be shipped at their own expense. Boxes are 18”/18”/16” in size. 
  • Duke will sponsor shipping for up to fifteen (15) boxes for any graduating senior. Boxes must weigh less than 50 pounds. Students can pay for additional boxes or items that will not fit into the standard box to be shipped at their own expense. Boxes are 18”/18”/16” in size. 
  • Duke will sponsor TSI and Handled storage through August 31 for all personal belongings (including bulk items) that are not shipped. Stored items are to be returned to campus prior to this date.

Updated 5/12/2020

If you are an undergraduate or graduate/professional student who lived in a residence hall or on-campus apartment for the spring 2020 semester, then you are eligible to participate in this program. This includes students who are currently living on campus. (Updated 4/22/2020)

Duke will pay for any storage costs. Duke will pay for a limited number of items/boxes to be shipped: four boxes for all students; fifteen boxes for graduating seniors. Students can pay for additional boxes and items that cannot be boxed to be shipped. (Updated 4/30/2020)

Duke is finalizing agreements with two professional moving companies and we look forward to introducing you to them soon. These two vendors have been vetted and hold the proper levels of insurance required and will pack, store, and ship items for their assigned campus. (Updated 5/6/2020)

No. Duke will only sponsor services through the approved professional moving companies who have standardized pricing and hold the proper levels of insurance required. No other pack/store/ship moving companies will be given access to campus residences. (Updated 4/22/2020)

Duke has partnered with Gallagher to provide insurance for the students participating in the pack/ship/store program.  If needed, students would file a claim directly with Gallagher.  Policy information and password will be sent to those who register with TSI or Handled.

The policy provides up to $3,000 per occurrence with a $100 deductible per occurrence.  The student is responsible for the deductible.  There is also a $2,000 limit per item.

Should you need additional protection, you should purchase renter's insurance if your property is not covered by a policy you or your family already has.  Duke will not be responsible for any lost or damaged items. (Updated 5/15/20)

Yes, certain items cannot be shipped or stored. The list of items below cannot be shipped or stored:

  • Food items. Please note: We will donate salvageable food to local non-profits including the Graduate and Professional Student Council Community Pantry
  • Alcohol
  • Drugs and drug paraphernalia
  • Prescription medication
  • Liquids such as shampoo, contact lens cleaner, dish soap, liquid laundry detergent, etc.
  • Firearms

(Updated 4/30/2020)

Please mail your apartment or room key in a padded envelope to your campus office:

East Campus
1400 West Main Street
Box 90776
Durham, NC 27708-0776

Swift Avenue
300 Swift Avenue
Durham, NC 27708

West Campus
440 Chapel Drive
Box 90855
Durham, NC 27708

(Updated 5/4/2020)

Current On Campus Students

Yes. Housing and Residence Life will work with you so you can take advantage of this service. (Updated 4/22/2020)

General information:

  • You can completely move out or choose to leave your belongings to be packed, stored, shipped. If you leave your items DO NOT pack them. The professional moving companies will pack your belongings.
  • To practice social distancing, you will complete an express check-out.
    • Students with keys or fobs will need an express check-out envelope. These can be found outside your RC's office, in the vestibule area of the West Campus Office (Craven, House D/E archway), or outside the 300 Swift office door.
    • Students with keyless entry should return any keys they may have via the same method.
  • Disregard the information about waiving your right to billing appeal on the express check-out envelope. Any room damage charges may be appealed.
  • If applicable, complete the information on the express check-out envelope and place your key or fob in the envelope. Leave the envelope at your RC's office, the drop box at the West Campus Office, or the drop box at 300 Swift.
  • Once completed, email Dean Deb (dab@duke.edu) letting her know you have completely moved out or you have items to be packed, stored, or shipped. Please also note any items that may need to be returned to a campus department or office.

(Updated 5/14/2020)

Students approved to stay after May 11 will follow the same move out process described above when their move out date arrives. Students approved to stay until the fall 2020 semester do not need to do anything at this time. (Updated 4/20/2020)

Essential Mailing

Housing and Residence Life has an essential mailing process for a narrow set of items. These items may include:

  • Laptop/iPad, chargers
  • Academic notebooks/books critical for currently enrolled classes
  • Passport 
  • Car/house keys
  • Phone 
  • Prescription eyeglasses 
  • Wallet

Unfortunately, we will not have the capacity to ship the following items:

  • Clothing
  • Bedding
  • Room decorations
  • Health and beauty items 
  • Academic materials for previous semesters
  • Game systems/TV/external monitors
  • Music equipment/instruments
  • Food 

If approved, HRL staff will retrieve essential items and ship them to students. We understand your concern regarding your belongings. The approved professional moving companies (PMC) are experienced movers and will know how best to package your items to minimize any risk for damage. There is a process in place to allow students to videoconference with the vendors while items are being packed. Students will be able to see exactly what is being packed, how it is being packed, and what box it is going into. The PMC will create a video inventory of each box as part of the process. Additionally, a Duke staff member will be with the PMCs while they are packing items. When you register with the PMC, you will have the opportunity to talk directly to a representative about concerns and options.

Inquiries should be sent to your respective campus office:

(Updated 5/4/2020)

Professional Moving Company Information

Handled is a no-stress, no surprises home services concierge which will utilize their national network of professional packing, storage, and shipping services take care of your belongings. If you live on WEST CAMPUS you can register with Handled for the pack/store/ship option here: duke.handled.com

If you have specific questions about the pack/store/ship move out option, please contact Handled at:

(Updated 5/12/2020)

TSI is an expert of small moves, tailored shipping, and concierge services. Utilizing their national network of professional packing, storage, and shipping services TSI will take care of your belongings. If you live on EAST CAMPUS or SWIFT AVENUE you can register with TSI for the pack/store/ship option here: https://www.tsishipping.com/residential/duke.

If you have specific questions about the pack/store/ship move out option, please contact TSI at:

(Updated 5/12/2020)

Packing my Belongings

You will receive an email the week of May 11 inviting you to register for this service to be provided by the vender assigned to your campus. Priority service will be given to those who register by May 15. (Updated 4/30/2020)

Students who participate in this program and have concerns about lost or damaged personal belongings will need to submit a claim through their home/renter’s insurance policy first and then work with the specific vendor on any claims. There is $100 coverage on each box shipped and additional insurance can be purchased. Also, Duke has partnered with Gallagher to provide insurance for the students participating in the pack/ship/store program. Refer to the General Information FAQs for more information. (Updated 5/15/2020)

Our approved professional moving companies both offer video conferencing so each student can verify which personal belongings in a space should be packed for them. Your participation in the packing process will be very important and helpful. (Updated 4/22/2020)

The videoconferencing practice will help avoid this issue. However, if it does occur, please communicate with each other about how best to ensure that everyone gets their personal belongings back or, if you need assistance, please contact housing@duke.edu. (Updated 4/30/2020)

As with our efforts during March Operation Essential Mailing, our focus for Move Out will be successfully supporting students and executing a massive logistical operation. Generally, alleged violations of University policy will not be documented or referred to the Office of Student Conduct. It's important to note that no students were cited for policy violations during Operation Essential Mailing. 

If there is a concern for immediate safety or a significant violation of University policy or law is discovered, the matter may be referred to the Office of Student Conduct or the appropriate authorities.

Personal belongings such as alcohol, drugs, drug-related paraphernalia, or weapons will not be packed, shipped, or stored.  They will be destroyed by the appropriate authorities. (Updated 5/15/20)

No. All medications will be given to Duke University Pharmacy for storage. The Pharmacy staff will keep record of all prescription and non-prescription medications. Students will be able to retrieve their medication in the fall. This resource has been created because prescription medications cannot be shipped or stored. (Updated 4/30/2020)

The professional moving companies will take special care with packing, storing, or shipping musical instruments. We are also aware that some specific instruments are part of a unique or historic collection and cannot be stored or shipped. The Music Department has agreed to take in these instruments and manage their care until students return to campus. If you believe your musical instrument requires special handling, please email Dean LB Bergene at lb.bergene@duke.edu.

All personal items will be packed in 18-inch X 18-inch X 16-inch boxes. (Updated 5/4/2020)

No. To allow the buildings to be appropriately prepared for the next occupancy, all student belongings will be packed, stored, and/or shipped. (Updated 4/22/2020)

Storing my Belongings

Both vendors will store items in their environmentally-controlled warehouse. The storage spaces are also monitored by security systems. (Updated 5/6/2020)

Yes. Duke will cover the cost of summer storage for students who are returning to Duke in the fall. The approved proefssional moving company will bring items back to campus and place them in your fall on campus assignment or nearby off campus location. (Updated 4/22/2020)

Yes, you will be able to coordinate with your assigned professional moving company so they know what to ship and what to store. (Updated 4/22/2020)

Yes. The PMCs will drop off items to off campus housing within a five-mile radius of Duke. This can also be done for graduating seniors coming back to Durham in the fall for graduate school or a job. (Updated 4/30/2020)

Large items can be stored at no additional cost. (Updated 5/12/2020)

Yes, the professional moving companies will store those items along with boxes of students’ personal belongings. (Updated 5/12/2020)

The vendor will deliver your belongings to your fall housing assignment or nearby off campus address. (Updated 5/15/20)

We anticipate stored items being returned to campus in early August. For students not in Durham in the fall, HRL will store the items and reach out to student to determine a time for when the student or their proxy can take possession of the items. (Updated 5/15/20)

Items will be returned to campus from storage at the end of the summer.  Duke will store items for students who are not in Durham and then work with these students to identify a time when they can take possession of their belongings.  This plan is subject to change. (Updated 5/15/20)

We anticipate stored items being returned to campus in early August. For students not in Durham in the fall, HRL will store the items and reach out to student to determine a time for when the student or their proxy can take possession of the items. (Updated 5/15/20)

Yes. We anticipate stored items being returned to campus in early August. For students not in Durham in the fall, HRL will store the items and reach out to student to determine a time for when the student or their proxy can take possession of the items. (Updated 5/15/20)

It will be up TSI/Handled as to whether you can access your stored items prior to their return to Duke.  You should assume you will not be able to do so. (Updated 5/15/20)

As part of our agreement with the professional moving companies, students will have access to contact information to communicate directly with the vendors about questions related to storage.

Handled - WEST CAMPUS

If you have specific questions about the pack/store/ship move out option, please contact Handled at:

TSI - EAST CAMPUS and SWIFT AVENUE

If you have specific questions about the pack/store/ship move out option, please contact TSI at:

Updated 5/12/2020

Shipping my Belongings

Yes. All students will have the option of requesting some or all items to be shipped to them. Duke is funding for each student to have up to four boxes shipped to them. Additional boxes and/or items that can not be boxed can be shipped at the student’s expense and with our approved professional moving companies’ discounted rates.

Duke will cover the shipping costs for all graduating seniors for up to fifteen boxes. Additional boxes and/or items that can not be boxed can be shipped at the student’s expense and with our approved PMCs discounted rates. (Updated 4/30/2020)

Yes. Duke will support shipping for these locations - four boxes for all students, fifteen for graduating seniors.  However, items going to any countries not accepting packages will likely have to be stored.

Both TSI and Handled have confirmed there should be no customs or duties taxes because these are personal items.  (Updated 5/15/20)

Yes, this is something you can coordinate with your assigned professional moving company via the registration form. (Updated 5/12/2020)

Yes. When you sign up with the vendor, you will have the opportunity to specify requests for shipping. (Updated 5/12/2020

Yes. When you register with your assigned professional moving company, you will have the opportunity to specify requests for shipping. (Updated 5/12/2020)

Large items can be shipped at the student’s expense. (Updated 5/12/2020)

No. If you truly need certain personal belongings, please see the Essential Mailing FAQs above, which explain the narrow range of essential items that Housing and Residence Life can retrieve and mail separately. (Updated 5/12/2020)

A standard box is estimated to cost $25-$80 to ship. Cost will depend upon the distance involved. (Updated 5/15/20)

Each standard box or item will have $100 of insurance coverage. These items are also covered by the insurance plan Duke is providing (limit $3,000).  If additional coverage is needed, we recommend you purchase renter’s insurance. You can also purchase additional coverage for shipped items via your assigned professional moving company (TSI or Handled). (Updated 5/15/20)

You will pay the vendor directly through their website portal.(Updated 5/15/20)

As part of our agreement with the professional moving companies, students will have access to contact information to communicate directly with the vendors about questions related to shipping.

Handled - WEST CAMPUS

If you have specific questions about the pack/store/ship move out option, please contact Handled at:

TSI - EAST CAMPUS and SWIFT AVENUE

If you have specific questions about the pack/store/ship move out option, please contact TSI at:

Updated 5/12/2020

Self-Move Out Option

Students may sign up for an appointment to pack and move their own belongings through the self-move out process using the housing portal and selecting Self-Move Out Reservation. The self-move out process will be available June 1 – 28. (Updated 5/13/2020)

Students should make an appointment for self-move out using the housing portal and selecting Self-Move Out Reservation. Students will receive a confirmation of the date and time for their self-move out. Information to help prepare for the process will be emailed in advance of the appointment. Students will need to check-in at the check-in station in order to obtain an access card and key. The self-move out appointment is for 3 hours and students will need to check out at the check-in station upon departure. (Updated 5/13/2020)

Students should make an appointment for self-move out using the housing portal and selecting Self-Move Out Reservation. In order to promote social distancing and safety, each building has a specific number of self-move out appointments available. Students may sign up for the available appointment that best meets their need. We are unable to accommodate requests for appointments outside of those available via the Self-Move Out Reservation website. (Updated 5/13/2020)

Students may bring two (2) people inside the building to assist with moving. All others should wait outside the building and assist with transporting items from the exterior door to the vehicle. All parties must wear cloth or non-surgical masks. (Updated 5/13/2020)

Students who chose the self-move out option may not also sign up for the pack/store/ship process. When signing up for the self-move out option, students should plan to remove all belongings from the room. Anything left behind will be donated or discarded. (Updated 5/13/2020)

Yes. A resident can identify a proxy but the resident is responsible for using the link to set up the self-move appointment. Additionally, the resident will need to send an email to their HRL Campus Office to notify the office that a proxy will be completing the move. The email should include the full name of the proxy as well as their phone number and email address.  

Updated 5/13/2020

No. Your DukeCard is no longer programmed to allow access for the residence halls. When you check in, you will be given a temporary access card that will allow you to swipe into your building. (Updated 5/13/2020)

If you and your roommate agree, you can make an arrangement with your roommate to take responsibility for packing up your roommate’s belongings. Remember that you will have only 3 hours to access your room so you will need to be able to complete the move out process for both of you within those 3 hours. We will be unable to offer an extension as we must prepare buildings for the next move out window and maintain appropriate staffing levels. Another option would be for your roommate to designate you as a proxy using the process described above. In that case, your roommate can sign up for a separate appointment to provide an additional window of time to move out their belongings. (Updated 5/13/2020)

Your friend can identify you as a proxy to move out their belongings however your friend must sign up for a separate appointment for you.  In order to follow the social distancing guidelines for this process, we have established a threshold for how many people who may be in and area at one time.  We are unable to allow additional students into areas where capacity has already been met so you will need an appointment in order to be cleared to receive an access card and key. (Updated 5/13/2020)

You will receive a single day parking pass via your Duke email address with information about parking. Please be aware that parking may not be in close proximity to the residence halls. You may be asked to leave your car in a remote parking lot and then utilize a loading zone when you are ready to load your vehicle. (Updated 5/13/2020)

Students who wish to retrieve their vehicle from an on-campus parking facility may do so at any time until June 30. 

If you have your vehicle removed from someone other than yourself, please follow the below steps:

1. Email PTSEvents@duke.edu with subject VEHICLE RETRIEVAL and provide in the body of the email:

  • Vehicle information (color, make, model, license plate).
  • Parking permit number (if possible).
  • Approximate location of vehicle.
  • Name, phone number, and email of individual authorized to retrieve vehicle.
  • Time window for planned pick up of vehicle. Must be Monday - Friday, 9:00 am - 5:00 pm.

2. PTS staff will confirm pick up date and time via email. Note authorized person must present a valid state identification upon arrival.

3. Authorized representative to arrive at Duke Parking and Transportation office at 302 Science Drive (located in lower level of Science Drive Garage).

4. Staff will lead representative to vehicle location. Staff will confirm vehicle, sign off by individual or service, and grant gate access out of parking lot.

(Updated 5/13/2020)

All students and their helpers must wear a face mask while on campus. Students should plan to provide their own face masks. Masks can be cloth or disposable. Gloves are not necessary however students and their helpers should wash their hands often, especially after touching doors, railings, and bathroom fixtures. (Updated 5/13/2020)

No. In limited circumstances, a student may request for funding through the Student Assistance Fund at https://studentassistance.duke.edu/. Students are strongly advised not to book travel expenses until they have received a response to their request. (Updated 5/13/2020)

Keeping space between you and others is one of the best tools we have to avoid being exposed to the COVID-19 virus and slowing its spread. Since people can spread the virus before they know they are sick, it is important to stay away from others when possible, even if you have no symptoms. Social distancing is important for everyone, especially to help protect people who are at higher risk of getting very sick. During your self-move out time, you should follow these social distancing practices:

  • Stay at least 6 feet (about 2 arms’ length) from other people at all times
  • Do not gather in groups
  • Stay out of crowded places and avoid mass gatherings

(Updated 5/13/2020)

The HRL office will reach out to students to inform them of the new stay-at-home order. If possible, we will try to accommodate a future self-move appointment. However, we may need to convert the appointment to the pack/ship/store process. (Updated 5/13/2020)

You can check in anytime throughout the duration of your appointment however you will not be able to stay beyond the end time of your appointment. For example, if you are scheduled for a 1 pm – 4 pm appointment, you may check in at 3 pm however you will need to be moved out by 4 pm. If you are late due to a delayed flight, please email your campus office and we will try to work with you but it will be dependent upon our ability to ensure social distancing from other students who are self-moving. We are not able to extend any appointments beyond 4 pm. (Updated 5/13/2020)

You can contact HRL to see if alternative move out shift is available. If not, we will assist you with signing up for the pack/store/ship process. (Updated 5/13/2020)

Duke staff will be circulating and will stop by your room occasionally to check on your progress. You will be required to exit the building at the end of your appointment. Due to the need to maintain social distancing practices and clean areas between move out windows, we will not have the ability to extend your appointment. We recommend that you make a plan in advance to consider how many boxes, suitcases, or bags you need so that you can be efficient with packing. (Updated 5/13/2020)

You can leave your rented microfridge and rented furniture inside your room. It will be picked up by the vendor at the end of the move-out process. Please bring library books to the check-in station and we will work with the library staff to ensure it is returned. (Updated 5/13/2020)

We will provide trash bags both at the check-in station and in the building. If time allows, we would appreciate if you would bag your trash and leave it in the corridor. Housekeeping staff will come through the building to pick up trash each day. Donations will gladly be accepted at the designated commons room in your building. (Updated 5/13/2020)

Yes, please bring items you expect to need to successfully pack your room. (Updated 5/13/2020)

Borrowed and Rented Items

If you have opted for the pack/store/ship option, as part of the packing process, we will do our best to identify library books and make arrangements to return them to the library. If you are packing your own belongings, please bring library books or other borrowed items to the check-in station. We will make arrangements to return them to the appropriate departments for you. 

Rented items such as microfridges, beds, and mattresses should be left behind in the room. The vendors will come through at the conclusion of the move out process to pick up their items. (Updated 5/12/2020)

Rented items such as microfridges, beds, and mattresses should be left behind in the room.  The vendors will come through at the conclusion of the move out process to pick up their items. (Updated 5/12/2020)

Donations

As part of the pack/store/ship program, a robust donation process has been set up to to support the Duke and Durham community.

  • Students can choose to donate clean clothing, school supplies, clean linens, etc.
  • All non-perishable food items will be donated, not stored or shipped.
  • Please consider donating items that cannot be shipped or stored; see our Spring 2020 Move Out FAQs for these items.
  • Donated items will go to various local agencies, including the Graduate Professional Student Council Community Pantry, Food Bank of ECNC, Trosa, The Green Chair Project, and Urban Ministries just to name a few.

Updated 5/12/2020

Vehicle Retrieval (Cars and Bikes)

Information provided by Parking and Transportation Services

Students who wish to retrieve their vehicle from an on-campus parking facility may do so at any time until June 30. 

If you have your vehicle removed from someone other than yourself, please follow the below steps:

1. Email PTSEvents@duke.edu with subject VEHICLE RETRIEVAL and provide in the body of the email:

  • Vehicle information (color, make, model, license plate).
  • Parking permit number (if possible).
  • Approximate location of vehicle.
  • Name, phone number, and email of individual authorized to retrieve vehicle.
  • Time window for planned pick up of vehicle. Must be Monday - Friday, 9:00 am - 5:00 pm.

2. PTS staff will confirm pick up date and time via email. Note authorized person must present a valid state identification upon arrival.

3. Authorized representative to arrive at Duke Parking and Transportation office at 302 Science Drive (located in lower level of Science Drive Garage).

4. Staff will lead representative to vehicle location. Staff will confirm vehicle, sign off by individual or service, and grant gate access out of parking lot.

If your vehicle will remain on campus beyond June 30, 2020 please follow the below steps:

  • Email tranpark@duke.edu  with subject VEHICLE STORAGE and provide in the body of the email:
  • Vehicle information (color, make, model, license plate)
  • Parking permit number (if possible)
  • Approximate location of vehicle
  • Name, phone number and email of owner
  • Estimated length of time your vehicle will be on campus 

Thank you for your assistance during this challenging period. (Updated 5/5/2020)
 

Students who wish to retrieve their bicycle from campus indoor bicycle storage may collect them Monday - Friday, 9:00 am - 5:00 pm. To pick up your bicycle complete the following steps:

1. Email tranpark@duke.edu with subject BICYCLE RETRIEVAL and provide in the body of the email:

  • Bicycle identification information: make, model, color, type (mountain, road, hybrid, etc…), and serial number, if known
  • Bicycle permit number, if registered
  • Approximate location the bicycle was last parked.
  • Date/time for planned pick up of vehicle. Must be Monday-Friday 9:00am - 5:00pm.
  • If someone other than the owner is picking up the bicycle, send:
    • Name, phone number and email of individual authorized to retrieve the bicycle

2. PTS staff will confirm pick up date and time via email. Note: Owner / Authorized Representative must present a valid state identification upon arrival.

3. Owner / Authorized Representative to arrive at Duke Parking and Transportation office at 302 Science Drive (located in lower level of Science Drive Garage).

4. Staff will lead Owner / Authorized Representative to the indoor bicycle storage location. Staff will confirm the correct bicycle and the Owner / Authorized Representative must sign the bike out of storage. 
 
Bikes should be retrieved during your self-move out scheduled time. (Updated 5/5/2020)

Your bike has not be collected for indoor bicycle storage by Parking and Transportation Services. Bikes remaining after the conclusion of the self-move out process will be collected and stored on July 10, 2020. (Updated 5/5/2020)