Student Health

FAQ's

Q.    Which students are required to have student insurance?

  • All students are required to maintain adequate medical insurance during their enrollment at Duke University.

Q.    I’m turning 26 and will no longer be covered on my parents insurance, what should I do

Q.    How will I be covered if I studied abroad for a semester?

  • If you have Duke Student insurance your policy includes world-wide-coverage. If you do not have the student insurance plan, please contact your insurance carrier to verify coverage for international travel. If your carrier does not offer international coverage, please notify us at insurance@studentaffairs.duke.edu to enroll in the student plan for that semester.

Q.    When will my health insurance become active?

  • Coverage begins either August 1st or January 1st depending on your matriculation date. Enrollment start dates can be modified based on a student's status.  (For example, exchange students, loss of current coverage.)

Q.    Will I be covered during the summer?

  • If you have student insurance your policy will be active until July 31st. (Exceptions apply base on students status)

Q.    I graduate in May, when will my coverage end?

  • Your student insurance coverage will end July 31st. 

Q.    I graduate in December, when will my coverage end?

  • Non-Ph.D and Ph.D students insurance policy will end July 31st, unless you notify us to terminate your plan during spring open enrollment (11/15 – 1/31)
  • Ph.D. candidates, if your premiums are being paid for by the Graduate School the premium will only cover you until 12/31. If you choose to continue your enrollment in the student insurance plan beyond 12/31, you will be balance billed for coverage dates 1/1 - 7/31.

Q.  Who should I contact if I need a copy of my insurance card?

  • Contact Student Blue (Blue Cross and Blue Shield of North Carolina) at 1-800-579-8022

Q.    I have questions regarding my coverage who should I contact?

  • Contact Student Blue (Blue Cross and Blue Shield of North Carolina) at 1-800-579-8022
  • insurance@studentaffairs.duke.edu (monitored at all times)
  • Or the Insurance coordinator Calvin Vennie (calvin.vennie@duke.edu)

Q.    When can I add my dependents?

  • Dependents have to be added by August 30th (fall semester) or January 31st (spring semester). If you have a qualifying life event (QLE) (marriage, birth, dependent/s arriving in the US) you have 30 days (NO EXCEPTIONS) from the QLE date to add your dependent. Documentation will be required. Contact Student Blue (Blue Cross and Blue Shield of North Carolina) at 1-800-579-8022. Duke University DOES NOT handle dependent coverage. 

Q.  What address was my insurance cards mailed to?

  • Insurance cards are mailed to the mailing address listed in Duke Hub as of July 1st. If you need an additional insurance card you can call Contact Student Blue (Blue Cross and Blue Shield of North Carolina) at 1-800-579-8022. Please verify your mailing address at that time.
  • Students with a non-US based mailing address will have their ID cards mailed to the default address at Student Health. 305 Towerview Dr, Durham, NC 27710 .

Q. How often should the insurance waiver be completed?

  •  Insurance waivers are to be completed yearly.
    EX: Fall matriculants (Complete insurance waiver between June 15th-September 15th)
    EX: Spring matriculants (Complete insurance waiver between November 15th – January     31st)

Q.  Is the insurance charge on my bursar’s account billed each semester?

  • No. The $3535.00 insurance charge on the fall bursar’s bill is for coverage dates 8/1/18 – 7/31/19.

Q. What is the Health Fee charge on my bursar’s account?

  • The health fee allows students to be treated at Duke Student Health (includes Nutrition and Counseling & Psychological Services (CAPS)) at no additional charge for medical services (Annual exams, Colds, Flu). Ancillary services (Lab, X-Rays, and CT Scans) will be billed to the student’s private insurance. The health fee is charge each semester.