Student Blue coverage for Duke students through Blue Cross and Blue Shield of North Carolina (BCBSNC) extends throughout the U.S. and worldwide to over 200 countries and territories. As a student, whether you are studying abroad or back in your home country visiting family, you can rest assured knowing there are services available to you through your Student Blue health plan.
If you are in need of any of these services, please call (866) 654-2819.
Services Available to Traveling Students
If you are in need of medical care, BCBS Global will refer you to the most appropriate doctors and facilities in the locale requested. If necessary, BCBS Global will also assist you in setting appointments, arrange your admission to a hospital or medical center, and arrange for the provider to bill BCBS Global directly for services.
BCBS Global will provide medical advice over the telephone. However, a telephone conversation is no substitute for an in-person consultation with a physician, cannot establish diagnosis, and must be treated as advice only. BCBS Global will designate an Assistance Coordinator to work with you.
If you are hospitalized, trained medical staff will monitor your case and serve as a liaison between you, your family, your health care provider, and/or your authorized representative.
Upon request, an Assistance Coordinator will provide information on travel destinations, including information on available medical providers, health and security profiles of destinations throughout the world, weather reports, inoculation and immunization recommendations, visa requirements, traveler advisories, currency exchange rates, contact information for embassies and consulates worldwide and other important information. This information is available by telephone or the web.
If you have a need to use any of the available Assistance Services, an Assistance Coordinator will be available to translate or arrange for translation, by telephone, as needed for the purposes of providing the service.
An Assistance Coordinator can contact your pharmacy or medical equipment supplier and obtain replacement information on your behalf. The Assistance Coordinator will then make arrangements with a network doctor or or pharmacist to supply a replacement to the student.
If you are faced with an emergency, the emergency message center enables the Assistance Coordinator to receive a message from you and make appropriate attempts to deliver the message to an intended recipient. The Assistance Coordinator will make three attempts in 24 hours to reach the requested party and will provide you with an update on the disposition of the attempts.
If your dependent child(ren) are present but left unattended as a result of your injury or illness, the Assistance Coordinator will arrange for transportation to return the child(ren) to your home country.
If you leave behind personal effects as a result of a medical emergency, an Assistance Coordinator will assist in making necessary arrangements for such personal effects to be collected and returned.
Your benefits include access to a network of medical transportation and air ambulance providers. If you have a medical emergency while traveling, the Assistance Coordinator will arrange medical transportation including evacuation.
If you lose a ticket or passport while traveling, and Assistance Coordinator will provide information and help you to obtain replacement documents, including tickets and passports.
If your luggage is lost or stolen while traveling, an Assistance Coordinator will help locate it by following up with the transportation provide or appropriate law enforcement.
The Assistance Coordinator can help you find a local legal advisor. If you require the posting of bail or immediate payment of legal fees, the Coordinator can help arrange a cash transfer from family or friends.