Student Health

Other Miscellaneous Information

Enrollment Exceptions
New students enrolled at the University during the summer term, or students who have lost individual coverage, may enroll in the SMIP through the month of July. Please complete a

Duke Exception Form

and send to Student Health Insurance at insurance@studentaffairs.duke.edu. Alternatively, you may print the form and fax to 919-681-2874. A charge will be added to your Bursar account for the cost of the plan through the month of July. To ensure that you are enrolled beginning on August 1st, please complete the enrollment process through your Duke Hub account during open enrollment.

Terms of Coverage
The enrollment term and insurance charge for all eligible students is for the entire academic year (August 1, 2017 through July 31, 2018). If you obtain alternate coverage during the Fall 2017 term that meets the waiver criteria, you will have the opportunity to waive the SMIP for the Spring 2018 term during the spring open enrollment period (November 15, 2017 through January 31, 2018.) If this occurs, you must submit a change form to insurance@studentaffairs.duke.edu. If you would like to enroll in the SMIP for the Spring 2018 term, you also will have the opportunity to do so during the spring open enrollment period. At that time, the coverage will active for the remainder part of the benefit year.

Financial Aid
If you receive Duke University need-based financial aid and you are required to purchase the SMIP, your aid may be increased to cover the cost of the SMIP. Please complete the enrollment/waiver process through your Duke Hub account. If your current coverage does not meet the waiver criteria, you will be required to enroll in the student plan. If this is the case, please contact your financial aid advisor at the Office of Financial Aid to inquire as to whether or not your aid package will cover the cost of the SMIP.

Dependent Coverage

Dependents (i.e. spouse and/or children) of eligible students may be enrolled in the SMIP. Any dependents to be covered under Duke SMIP should be enrolled by August 30, 2017 by visiting www.bcbsnc.com/duke, NO EXCEPTIONS. Payment for dependent premiums will be made directly to Student Blue (Blue Cross). Please refer to Cost of Coverage€ above for dependent premium rates. Duke DOES NOT enroll dependents. Please contact Student Blue at 1-800-579-8022 for dependent enrollment questions. 

Bursar Account Updates
Please allow up to 5 business days for the processing of your waiver. This will include a review of your waiver and, if approved, removal of the insurance charge from your Bursar account. Bursar billing statements are issued on a monthly basis. However, charge removals will be processed at least on a weekly basis. To confirm that the insurance charge has been removed, please refer to the account details in Duke Hub to see the most up to date account information. 

December Graduates 

Will you be graduating in the fall? If so, you will have the option of ending your Duke SMIP coverage with a December 31, 2017 termination date. Please submit your termination request to insurance@studentaffairs.duke.edu during Spring 2018 Open Enrollment (November 15, 2017 January 31, 2018. If we do not receive your termination request prior to the end of open enrollment, your policy will stay active until July 31, 2017, NO EXCEPTIONS

Continuation of Coverage 

Currently, we do not offer continuation of coverage, which means your current insurance plan will end 7/31/17. The best option would be to apply for insurance at www.healthcare.gov at least 30 days prior to your plan termination date.

U.S. Mailing Address
A U.S. mailing address is required for mailing of the insurance ID card, as well as any claims and/or benefit information. If you do not have a U.S. mailing address, your health insurance ID cards will be sent to the following address:

Your Name:
Student Health
305 Towerview Rd, 2nd Floor
Durham, NC 27708

This is the mailing address for the Duke Student Wellness Center. We will hold insurance ID cards for student pick-up until September 30, 2017. Once you have established a U.S. mailing address, please contact Student Blue (1-800-579-8022) to change your address. Failure to update your mailing address with Student Blue will cause you not to receive your reimbursement checks and/or vital tax forms that are required to file your taxes.